Ordering

Ordering at thebrasscharmco.com is simple & easy. All orders are processed via our website however if you prefer to order via email or phone simply contact us to arrange this. Simply add the quantity you want of the corresponding item and click on the Add to Cart button. If you change your mind you can change the quantity of any item by clicking on View Cart, adjust the quantity and click on Recalculate. If you want to remove something from your basket change the quantity to 0 (Zero) and click Recalculate and it will be removed from your cart.

Please note that our cart is basic and does not have stock limits enabled. We will confirm your order once placed and if for any reason we are unable to supply the entire quantites ordered we will inform you before your order is dispatched.

We accept worldwide orders please note that all prices on this website are in GBP £. Orders sent outside the UK may be subject to local customs and taxes. The Brass Charm Co. is not responsible for these charges. We recommend you get in touch with the appropriate authorities in your country to enquire about these.

Payment

All payments are processed via Paypal merchant services. We do not see any of your personal payment information. The only information passed to us via Paypal is your postal address so we can complete your order. You can make payment direct from your Paypal account or if you do not have a Paypal account you can use a credit or debit card. If you are purchasing via email, phone or post we can accept personal & business cheques however these will need to clear (usually 5 working days) before we can dispatch your order. We can only accept email, phone & postal orders and payments via personal & business cheques from customers based in the UK with orders being sent to a UK address.

Delivery & Delivery Times

Most orders are dispatched next day and postal times are as follows:

UK 1st class mail - Usually in 1-2 days
UK 1st Class Recorded - Usually in 1-2 days (Someone must be available to sign for)
UK Special Delivery - Next day if ordered before 2pm (Someone must be available to sign for)
Europe - Usually in 4-6 days
USA / Canada - Usually in 7-10 days
Australasia - Usually in 10-14 days

We post all items via Royal Mail 1st class post. We find this service to be reasonable and reliable.

Delivery Costs

UK 1st Class Mail - £1.50
UK 1st Class Recorded Mail - £2.50 (Recommended for orders over £40.00 in value)
UK Special Delivery - £5.95 (Recommended for high value orders and urgent orders)
Europe - £2.50 (Insured to £41 only)
Rest Of World - £3.50 (Insured to £41 only)

If you would like an additional mail service or additional insurance please contact us to discuss your requirements.

Refunds / Returns

We offer a 28 day no question return policy. If you are not entirely happy with your purchase please contact us to arrange your return. All goods must be returned in full original packaging and in new unused condition. We can not refund postage costs in this instance.

Should an item you order be faulty for any reason, contact us to arrange immediate return of the item. In this instance we do offer a full refund including postage costs & return postage costs. Where part orders are faulty we will calculate a pro-rata postage refund.

We will offer you the choice of an exchange, credit or refund for any items returned.

Product Information


General Info - Brass is an alloy made up of Zinc and Copper in ratios of between 2:1 & 3:1 to give a range of varying tones. We select our brass based on a classic yellow gold tone which makes it the perfect colour for jewellery designs and to achieve a lovely tone to our vintage pieces. All our charms & findings are manufactured in the USA, many using vintage tooling created at the turn of the 20th century. Many of the manufacturers are operated today by 3rd & 4th generations of the original tool makers.

The Brass Charm Co. imports direct from manufacturers and embelishes the majority of our charms by hand. To learn more about these processes please read on.

Raw Brass

In it's simplest form we do not alter or add to the raw brass charms. They are unprotected or uncoated so over time they will achieve a lovely natural aged patina. If you do not want your charms to age we suggest washing, drying then coating them with 2 coats of clear spray or a wax sealer like Renaissance Wax or similar.

Shabby Chic Brass

These lovely pieces take 7 processes to create. We use a mix of acrylic paints which are then buffed and each piece receives multiple clear coats on both sides to protect the finish. These piece will not age over time due to the protective clear coat.

All Shabby Chic pieces are processed by hand in our studio in Staffordshire.

Plated Brass

These designs are plated for us in a range of finishes from Antique Gold which is a bright shiny gold, Antique Silver which can be either a matt or shiny silver & Antique Brass, an aged matt darker gold tone. Each piece will clearly state what plated finish has been applied.

If you have any questions about any of the information on this page or would like to make a suggestion for new products please contact us on info@thebrasscharmco.com

Thank You,
Belinda
The Brass Charm Co.